Payment & shipping

We use stripe for secure payment processing. Stripe accepts major credit and debit cards, as well as other payment methods available in your country. Available payment options will be displayed at checkout.

Processing time is typically 1-3 days. If the items are on backorder, the turnaround time is not more than 10 days. If an item is out of stock, we will issue a refund. 

For accessories, if you order more than 50 pieces, please allow up to 7 days for the production, as they are handmade.

We use Thailand post or mail courier.

Thailand post can be tracked here

DHL can be tracked here

USA – 10-35 days

Canada 15-30 days

UK – 10-30 days

Australia and New Zealand – 14 – 30 days

Most European countries – 14 -30 days

South America countries – 20-60 days

Russia – 20-45 days

Most Asian countries – 7 – 20 days

Above are estimated delivery time. It can also take longer.

Please allow up to 6 weeks for the items to reach you.

Shipping may take longer due to customs clearance process, bad weather, especially during winter, busy time of the year like Christmas and New Year.

It takes around 5-10 days unless the package is randomly inspected by customs, it can take 2 weeks.

Unclaimed package stays at post office for a certain time. If you are unable to get the package within the time frame, you will either have to pay for the handling fee (the number of days it stays at the post office x fees) or it will be returned to us. This depends on the regulations of each country. Once the package is returned to us, we will let you know, and if you want your items to be resent, you will be responsible for the shipping cost. If you want a refund for the returned package, it will minus the original shipping fee.

For Canada and Japan, packages with incorrect address or unclaimed package will be disposed and will not be returned back to us. NO refund will be issued for these cases.

Import tax and duties are customer’s responsibility. Each country has different regulations, so make sure you check with your local customs for more details. Customs, duty, and taxes are not refundable.

🇬🇧UK

Import vat information can be found here

🇪🇺EU CUSTOMERS

Please check here

🇺🇸USA

The maximum item value is $100 per order to qualify for DDP (Delivered Duties Paid) shipping. No additional import duties or taxes are due upon delivery. This policy is subject to change without notice based on Thailand Post regulations. You can visit this page for more info

All sale are final. If there is any problem, please contact us