Payment & shipping

We use 2 payment processors. You can either use 2checkout or stripe. If you’d like to use your paypal credit, you can proceed to choose 2checkout.

Visa/Mastercard/Diners/Amex payments can be processed through either 2checkout or stripe. If you choose 2checkout, Visa/Mastercard/Diners/Amex payments are being processed via PayPal by 2checkout; either using a PayPal account or checking out as a guest with the “Pay with Debit or Credit Card” option.

See announcement regarding shipping information during covid 19 here

Once the payment is received, your order will be processed. If your payment is pending, your order will be on hold and will be shipped once the payment is received.

If the items are in stock, it usually takes around 1-3 days to ship out. If the items are on backorder, turnaround time is not more than 10 days (unless it’s out of stock, we will issue the refund). 

For accessories, if you order more than 50 pieces, please allow up to 7 days for the production. They are handmade.

We use Thailand post or mail courier.

Thailand post can be tracked here

DHL can be tracked here

USA – 10-45 days

Canada 15-60 days

UK – 10-30 days

Australia and New Zealand – 14 – 30 days

Most European countries – 7-30 days

France, Spain, Portugal – 14 – 45 days

Germany, Italy – 20 – 60 days (It takes times for these two countries due to customs process)

South America countries – 20-60 days

Russia – 20-45 days

Most Asian countries – 7 – 20 days (except for Israel, it normally takes longer)

Above are estimated delivery time. It can also take longer.

Please allow up to 6 weeks for the items to reach you. For Germany, and South American countries, please allow up to 10 weeks.

Shipping may take longer due to customs clearance process, bad weather, especially during winter, busy time of the year like Christmas and New Year.

It takes around 5-10 days unless the package is randomly inspected by customs, it can take 2 weeks.

Unclaimed package stays at post office for a certain time. If you are unable to get the package within the time frame, you will either have to pay for the handling fee (the number of days it stays at the post office x fees) or it will be returned to us. This depends on the regulations of each country. Once the package is returned to us, we will let you know, and if you want your items to be resent, you will be responsible for the shipping cost. If you want a refund for the returned package, it will minus the original shipping fee.

For Canada and Japan, packages with incorrect address or unclaimed package will be disposed and will not be returned back to us. NO refund will be issued for these cases.

Import tax and duties are customer’s responsibility. Each country has different regulations, so make sure you check with your local customs for more details. Customs, duty, and taxes are not refundable.

UK Import vat information can be found here

 EU CUSTOMERS please check here

All sale are final. If there is any problem, please contact us